Tuesday, August 24, 2010

Siebel Self Service 8.1.1

Siebel Self Service is one of the first product from Oracle build on the Oracle fusion middleware platform using ADF10g. Siebel Self service is an extension of the Siebel CRM application to web. I am glad that in our present company, we have done the first ever sucessful implementation. Though the journey of the implementation was very challenging, I enjoyed it alot.

13 comments:

Jotpal Singh said...

Hi Vikram,

I'm working on the implentation of Siebel Self Service. I'm finding it quite challenging and facing quite a number of show stoppers.
I was wondering if you can advice me whats the best way to learn/understand it. I have gone thru the Deployment/Dev guide but they are quite basic.

I'm experienced with ADF10g...so tech is not a problem but i thik my lack of domain knowledge is the problem.
Your advise will be really appreciated.
Thanks

Vikram Kohli said...

Hi Jotpal,

I feel we can take care of following points while learning or implementing Siebel Self Service:-
1) Understanding basics of CRM like BAN,SAN and CAN acounts, custom object manager etc
2) Understanding of web services,
3) We can utilize tools like SOAP UI to test the working of web services, and NetTools.
4) Major problem occurs when implementing Siebel Self Service is communication between ADF and Siebel CRM. And manjor causes of that are:-
a) LDAP authentication
b) Custom Object manager anonymous user pool size. etc.

Hope this will help

Vikram

Kiran Kumar said...

Hi Vikarm,
We are implementing Siebel SelfService Application on linux Server, requesting you to share the Support platforms (oS, database, Siebel Self Service, jdeveloper and any Third party tools). Please share any issues while installing or configuring the Self service
Thanks in Adv,
KKL

Vikram Kohli said...

Hi Kiran,

Please check the "Self Service application deceloper guide and support guide" in Siebel book shelf. It has all the required information.

Vikram

Kiran Kumar said...

Dear Vikram,
Please let me know deployment process of Siebel Self Service application in Oracle Apps Server
Do we need to first install Siebel Self Service Application on Oracle Apps Server or do we need to install JDeveloper first i am confusing here lot ..can you please help me
I know that before install Siebel Self Service Apps we need to set up all related processes in Siebel Apps. Your advise will really appreciated

Thanks,
Tushar B

Vikram Kohli said...

Hi Tushar,

Jdeveloper is not required to install Siebel Self Service in Oracle AS. You can go ahead and deploy the Self Service ear in Oracle AS. Jdeveloper is required to do customizations in the Self service.

Regards,
Vikram

Tushar said...

Dear Vikram,
I am Tushar.Thanks a lot for your reply.As we are planing to setup Self Service for one of Telecom company. I have a query that, When do we need to install Siebel Self Service App using Oracle Installer. After deploy the EAR or before, (when we download Self Service from eDelivery will get EAR file and Oracle Installer)
Please confirm this.
Thanks in Advance,
Tushar B

Anonymous said...

Hi Vikram,
Thanks for your blog
We have problem when deployed the Siebel Self Service EAR in the Oracle Application Server (using Enterprise Manger)..getting Index Error
After deploy the EAR(edited the End Point URL(Siebel URL))trying to test the Self Service URL, here giving Index error.
Your valuable inputs are appreciated.

Thanks,
Raj K

Vikram Kohli said...

Hi Raj,

Please check your JDBC connection. And check logs at Siebel end, if it is getting the web service request. Another way to debug it is using Net tools to check in outgoing web service request and incoming web service response. Using Net tools, you web service request/response will tunnel through Net tools to reach Siebel.

Regards,
Vikram

Anonymous said...

Hi Vikram,
Thanks for reply.
Can you please explain the JDBC connection (in JDeveloper or OAS..please confirm) as am not using J-Developer currently, deployed in Oracle Application Server and wants to test (Self Service App URL..but its giving the Index Error)
I can able to install the Siebel Self Service Application successfully using same EAR even it is showing Index error

Do we need to test the JDBC connection in OAS can please confirm

Thanks,
Raj

Anonymous said...

Sorry Vikram giving trouble..
can you please give me steps how to test the Siebel Self Service Inbound Web Services using Net Tools, as am first time using these tools.

Thanks,
Raj

Vikram Kohli said...

Hi Raj,

It will be far better and quick to identify issues, if you extract the ear and import the project in Jdeveloper. How to do this is given in the Siebel Self service developer guide in siebel book shelf.

Regards,
Vikram

Mauricio said...

Hello,

Which package (or part number) should I download from eDelivery to get the Self-Service EAR file? I can't find it.

Thank you!